Shipping policy

Shipping Policy

Last Updated: October 20, 2026

At Puppies and Tails, we want your pet's products to arrive safely and as quickly as possible. We currently serve customers in the United States.

1. Order Processing

Orders are processed as quickly as possible. Processing times may vary depending on product availability, holidays, and order volume.

2. Shipping and Delivery

Estimated shipping and delivery times and any applicable shipping fees will be displayed at checkout when available. Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, weather, or other circumstances beyond our control.

3. Order Tracking

When tracking information is available, we will send it to the email address provided at checkout so you can follow your order.

4. Incorrect Shipping Addresses

Please make sure your shipping address is accurate before completing your purchase. Contact us as soon as possible if you notice an error. We cannot guarantee changes after an order has been processed or shipped.

5. Lost or Delayed Packages

If your order is delayed or appears to be lost, please contact us. We will review the tracking information and help you determine the next steps.

6. Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, please contact us with your order number and photos, if available. We will work with you to resolve the issue in accordance with our Return & Refund Policy and applicable law.

7. Contact Us

For shipping questions or assistance, contact:

Puppies and Tails
Email: support@puppiesandtails.com

Thank you for choosing Puppies and Tails! We appreciate your trust and look forward to serving you and your furry friends. 🐾